Frequently Asked Questions

Frequently Asked Questions

Do I Need an Account to Place an Order?

Having an account on isn’t essential but it allows you to:

  •  View all your previous purchases.
  • Organize your returns directly from your account.
  • Shop without re-entering your address and details.
  • Be the first one to know about upcoming sales and promotions.

Register now to make the most of these fabulous benefits!

I’ve Forgotten My Password – What Do I do?

Just click on the “Reset Password“ button on the login page. We’ll send you an email to create a new password and you can start shopping again!

What Size Should I Choose?

All products on follow the international sizing scheme. You can view our size conversion chart on the product page if you need help.

Will My Personal Information Be Confidential?

We take data protection very seriously at FILA. Information you provide to us via our website is stored on secure servers. and all transaction are encrypted using Secure Socket Layer technology. Your card details and password are not available to any of our employees.

For full details on how we handle data, please read our Privacy Policy. 

How Can I Place An Order?

  • From the product page, select the desired color and size of the item
  • Add the product to your card
  • Once you have finished shopping, click on “Cart”
  • Select a payment method
  • Enter your detailed shipping address and your payment details
  • Check that the information you entered is correct and click on “Buy Now”

What Payment Methods Are Accepted?

We accept debit cards, Visa, Mastercard 

We do also offer Cash on Delivery. 

What About Payment Security?

On, every purchase is secure. We use Secure Socket Layer (SSL) technology which encrypts and protects the data you send to us over the internet.

At the payment time you will always be asked to enter the CVV code for every order. To protect you as the cardholder and the payments made on our site, we may contact you by email if we need to verify your details.  

Order status 

  • Order being prepared: The order has been registered and we have already sent you a confirmation email with the order number.
  • Order shipped: As soon as the order is shipped from our warehouse, we will send you a confirmation email with the tracking number.